By creating an account, accessing, or using AlienKeeper ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
AlienKeeper is operated by Kateryna Shaposhnyk, trading as OSVČ in the Czech Republic ("we," "us," or "our"). These Terms constitute a legally binding agreement between you and us.
AlienKeeper is a software-as-a-service application providing animal care tracking and management tools for exotic pets, including:
Service Limitations: Features such as notifications, reminders, and alerts may be delayed, inaccurate, or fail due to technical limitations, device settings, network connectivity, or third-party services. We do not provide any service level agreement (SLA) or uptime guarantee unless expressly agreed in writing. We reserve the right to modify, suspend, or discontinue any feature at any time.
You must provide accurate, complete information and keep your account current.
You are responsible for maintaining confidentiality of your credentials and all account activities. Notify us immediately of unauthorized access.
You must be at least 13 years old to use the Service. By using the Service, you represent that you meet this age requirement. Users under 18 represent that they have obtained parental or guardian consent to use the Service.
We do not knowingly collect personal information from children under 13 in compliance with the U.S. Children's Online Privacy Protection Act (COPPA) and similar international regulations. If we become aware that a user is under 13, we will terminate the account and delete associated data in accordance with applicable law.
While accounts are intended for individual use, you may transfer your account to another person with our prior written permission. Contact [email protected] for transfer requests.
You represent that you are not located in, under the control of, or a resident of any country subject to U.S. or EU embargoes or sanctions, and that you are not on any U.S. or EU government list of prohibited or restricted parties.
You agree NOT to:
We may suspend or terminate accounts that violate these terms.
We offer free and paid subscription tiers with different features. Both personal and commercial use is permitted under our subscription plans.
Paid subscriptions are billed in advance on a recurring basis (monthly or annually). You authorize us to charge your payment method each billing cycle.
Your subscription will continue and automatically renew until canceled. You may cancel at any time through your account settings, and you will receive confirmation of cancellation. Cancellations take effect at the end of the current billing period.
We may change subscription prices with 30 days' notice via email or in-Service notification. Continued use after changes constitutes acceptance.
No refunds for partial periods unless required by law or specified in our refund policy.
Payments are processed by third-party providers. We are not responsible for processing errors or financial institution fees.
You retain all ownership rights to data you input ("User Data"), including pet information, user and pet settings, tracked activities, notes, and file attachments (photos, etc.).
You grant us a limited, non-exclusive license to use, store, process, and display your User Data solely to provide and improve the Service.
For any content you upload or post in the Service (including photos, notes, or shared data):
We may retain certain data as required by law, for legitimate business purposes (such as fraud prevention, security, or to comply with legal requests), or for a reasonable period after account termination.
We implement reasonable security measures to protect your data, including encryption of files at rest. However, no method of transmission or storage is 100% secure. See our Privacy Policy for details.
All intellectual property in the Service—software, designs, logos, text, graphics—belongs to us or our licensors.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal or commercial purposes in accordance with these Terms.
You may not copy, modify, distribute, sell, or lease any part of the Service.
Any suggestions or feedback you provide becomes our property and may be used without compensation.
If you believe content on the Service infringes your copyright, contact us at [email protected] with: (a) identification of the copyrighted work, (b) identification of the infringing material, (c) your contact information, (d) a statement of good faith belief, and (e) a statement of accuracy under penalty of perjury. We will respond to valid notices in accordance with applicable law.
The Service may integrate with or link to third-party services. We are not responsible for the accuracy, availability, security, or reliability of third-party services, even if integrated with the Service. Your use is at your own risk and subject to their terms.
We provide collaboration features that allow users to share data and communicate. We are not responsible for:
We reserve the right, but have no obligation, to monitor, review, edit, or remove user content at our sole discretion. We may terminate accounts for violations of these Terms or our community standards.
Your use of the Service is governed by our Privacy Policy, incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.
California Residents: You have specific rights under the California Consumer Privacy Act (CCPA). See our Privacy Policy for details about your rights and how to exercise them.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not guarantee:
AlienKeeper is a record-keeping tool that may include educational content and care guides. While we strive to provide accurate and helpful information for beginners and hobbyists, the Service does not provide professional veterinary or medical advice and is not a substitute for professional judgment. Educational content is provided for informational purposes only and should not be relied upon as the sole basis for animal care decisions. You acknowledge that reminders and data may be incomplete, delayed, or inaccurate, and you agree to independently verify all care decisions affecting your animals. You are solely responsible for the health, welfare, and care of your animals. Always consult qualified veterinary professionals for animal health concerns.
The Service is not designed or intended for emergency situations. Do not rely on the Service for time-critical animal care needs. If your animal requires immediate attention, contact a veterinarian directly.
Nothing in these Terms limits consumer rights that cannot be waived under applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR $100 USD (OR EQUIVALENT IN YOUR LOCAL CURRENCY), WHICHEVER IS GREATER.
Some jurisdictions don't allow limitation of liability for certain damages, so these limitations may not apply to you.
You agree to defend, indemnify, and hold harmless AlienKeeper and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Terminate your account anytime through account settings or by contacting us at [email protected].
We may suspend or terminate your account immediately if you:
You may export data before termination through available export features. After termination, we have no obligation to maintain or provide your data.
We may modify these Terms at any time. We will notify you of material changes via email or in-Service notification at least 14 days before changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you disagree with modified Terms, stop using the Service and terminate your account.
These Terms are governed by the laws of the Czech Republic, without regard to conflict of law principles.
Before filing any claim, contact us at [email protected] to attempt informal resolution. We'll attempt to resolve disputes informally for at least 30 days.
Any disputes that cannot be resolved informally shall be resolved exclusively in the courts of Prague, Czech Republic. By using the Service, you consent to the personal jurisdiction of these courts.
These Terms are intended for users located in the United States. If you are accessing the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.
Disputes will be resolved on an individual basis. You may not bring claims as part of a class or representative action unless such waiver is prohibited by applicable law.
These Terms and our Privacy Policy constitute the entire agreement between us.
If any provision is unenforceable, the remaining provisions remain in effect.
Our failure to enforce any right doesn't constitute a waiver.
You may not assign these Terms. We may assign our rights to any affiliate or successor.
We are not liable for delays or failures due to causes beyond our reasonable control.
These Terms do not create a partnership, agency, or employment relationship.
In case of any conflict between an English language version of these Terms and a version translated into another language, the English language version shall control.
Questions about these Terms? Contact us at [email protected].